The House of Oud Empathy Eau de Parfum by The House of Oud

Our goal is to process and ship your order as quickly as possible! Here’s what to expect:

• Fragrance & Skincare: Orders are processed within 1-2 business days.
• Jewelry: Standard jewelry items are processed within 1-5 business days.
• Custom Jewelry: Please allow up to 30 days for processing.

Shipping Options: Once your order has been processed, it will be shipped via the selected shipping method at checkout. We utilize USPS, UPS, and other third-party shipping companies to ensure reliable delivery. Delivery times will vary based on the shipping method chosen and your location.

• Standard Shipping: Typically takes 3-7 business days.
• Express Shipping: Typically takes 2-3 business days.

Separate Shipments: Please note, fragrances and jewelry items will ship separately.

View our shipping policy. 

Return & Refund

• Return Window: 15 days from delivery.
• Eligible Items: Unopened items can be returned in original packaging. Shipping fees are non-refundable.
• Jewelry: Non-refundable; exchanges only. Custom jewelry is final sale (no exchanges/refunds).
• Skincare: Non-refundable due to health concerns.
• Re-Shipping Fee: $25 for refused, unclaimed, or undeliverable packages.

View our Refund and Return Policy.

Our 14k gold jewelry is crafted from solid gold, with a 58.5% pure gold content, combined with alloys for durability and shine. Each piece is stamped with a “14k” hallmark, ensuring authenticity and quality. We guarantee that our 14k gold is neither plated nor filled, preserving its timeless beauty.

In addition to our jewelry, we offer authentic fragrances from trusted, high-quality brands. All fragrances are sourced from original manufacturers to ensure you receive genuine, premium scents.

For any questions, feel free to Contact Us.