The House of Oud Empathy Eau de Parfum by The House of Oud

Our goal is to process and ship your order as quickly as possible! Here’s what to expect:

• Fragrance & Skincare: Orders are processed within 1-2 business days.
• Jewelry: Standard jewelry items are processed within 1-5 business days.
• Custom Jewelry: Please allow up to 30 business days for processing.

Shipping Options: Once your order has been processed, it will be shipped via the selected shipping method at checkout. We utilize USPS, UPS, and other third-party shipping companies to ensure reliable delivery. Delivery times will vary based on the shipping method chosen and your location.

• Standard Shipping: Typically takes 3-7 business days.
• Express Shipping: Typically takes 2-3 business days.

Separate Shipments: Please note, fragrances and jewelry items will ship separately.

View our shipping policy. 

Return & Refund

• Return Window: Items can be returned within 15 days of delivery.
• Condition: Returns must be in original, unused, and unworn condition with all tags and packaging.
• Non-Refundable Items: Custom jewelry and skincare products cannot be returned or refunded.
• Return Shipping: Customers are responsible for return shipping costs.
• Exchanges: Exchanges are allowed, except for custom jewelry and skincare products.
• Refund Process: Refunds are processed within 7-10 business days after inspection. Original shipping charges are non-refundable.
• Defective/Damaged Items: Report issues within 36 hours of delivery for resolution.
• Re-Shipping Fee: $25 for refused, unclaimed, or undeliverable packages.

View our Refund and Return Policy.

We offer authentic fragrances from trusted, high-quality brands. All fragrances are sourced from original manufacturers or reputable wholesalers to ensure you receive genuine, premium scents.

For any questions, feel free to Contact Us.