Burberry Hero Eau de Toilette by Burberry

Our goal is to process and ship your order as quickly as possible! Here’s what to expect:

• Fragrance & Skincare: Orders are processed within 24-48 hours.
• Jewelry: Standard jewelry items are processed within 3-5 business days.
• Custom Jewelry: Please allow up to 30 days for processing.

Shipping Options: At checkout, we offer UPS 2nd Day Shipping and USPS Priority Shipping, and standard USPS Shipping based on availability.

Separate Shipments: Please note, fragrances and jewelry items will ship separately.

View our shipping policy. 

Return & Refund

• Return Window: 15 days from delivery.
• Eligible Items: Unopened items can be returned in original packaging. Shipping fees are non-refundable.
• Jewelry: Non-refundable; exchanges only. Custom jewelry is final sale (no exchanges/refunds).
• Skincare: Non-refundable due to health concerns.
• Re-Shipping Fee: $25 for refused, unclaimed, or undeliverable packages.

View our Refund and Return Policy.

Our 14k gold jewelry is crafted from solid gold, with a 58.5% pure gold content, combined with alloys for durability and shine. Each piece is stamped with a “14k” hallmark, ensuring authenticity and quality. We guarantee that our 14k gold is neither plated nor filled, preserving its timeless beauty.

In addition to our jewelry, we offer authentic fragrances from trusted, high-quality brands. All fragrances are sourced from original manufacturers to ensure you receive genuine, premium scents.

For any questions, feel free to Contact Us.