We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. You can expect a refund within one billing cycle of us receiving your returned product. Within the US we can provide a return label. There will be an additional $ 8.25 USD deduction from the refund, for label usage. Shipping cost is non-refundable for undelivered, unclaimed, returned and refused packages, unless we made an error.
You may return any unopened merchandise (except Skincare) in its original condition, including original packaging and packing slip within 30 days of receipt and you will receive a full refund less shipping charges. We do not offer refunds on Skincare items due to health and safety reasons.
If your package is returned to Avineda marked as "refused", "unclaimed", or "undeliverable", and you would like to have it re-shipped, we will unfortunately need to charge a $8.25 re-shipping fee.
To start a return, you can contact us at support@avineda.com
